Windsor Arms Hotel - Toronto

The ambiance, friendly and attentive staff and the confortable rooms.

Nothing

The location is excellent. The service too. The rooms and suites are very comfortable.

The breakfast is the only disappointing thing. It is far too basic for a hotel of this level and never changes.

What nice people ! The entire staff was attuned to every need at every point in my stay.

No gripes

Great location, had stayed there before, very nice rooms, staff is very customer oriented

Very bad experience in the restaurant for dinner, food was of poor quality, not cooked or not well cooked, bad experience with room service for b'fast & dinner, did not get what we asked for, the toasts were toasted on 1 side only, no butter, the bill was wrong etc.. disappointing for a hotel of that class...

The comfort of the suites, the friendlies and politeness of the staff. The extra touches with cookies left in our room. The restuarant quality and selection that invited one to stay and eat there rather than go out and it was well worth it.

The drafts from the windows, thank goodness the curtains were thick. The carpet in our suite looked tired, the dining tables state after the table cloths were removed and replaced for the next set up were very poor.

room

atmosphere

Nothing spetioal

The location is very good, just off Bloor. The hotel is impressive as you walk in, staff are courteous and helpful. We had been upgraded at no extra expense and the suite was very good in every respect. The spa on the fourth floor was a very welcome extra especially after a long walk in the city.

Some small niggles that need to be addressed. There was no option in our suite to drink anything other than coffee. My partner asked for some tea bags at reception but she was told that would probably incur an extra charge. We weren't that impressed with the dining room/kitchen. We opted for the complimentary breakfast every morning: on the first morning they ran out of croissants by 9.30 and despite our waitresses' attempts to get us some, none were forthcoming. We had the feeling overall that the kitchen and dining area needed to be better managed, we didn't really feel comfortable there, it didn't live up to the blurb in the information book in our suite so we chose to eat out in the evenings.

Hôtel confortable et très bien située.personnel à la réception souriant et chaleureux.

Restaurant vraiment décevant.On s'attend à beaucoup plus dans un hôtel de ce genre.la nourriture très ordinaire est loin d'être à la hauteur de la carte des vins très élaborées et très dispendieuses.Il y a sûrement de très bons restaurants à proximité et nous regrettons de ne pas s'être informés.